Terms & Information

1. Contract: The contract is between The Old Stable and the hirer and is effective once the required payment has been received and we have issued a confirmation.
2. Payment: For reservations made more than six weeks before the holiday start date we require a 30% deposit of the rental cost. In the case of bookings made less than six weeks before arrival full payment is due on booking. Please make cheques payable to The Old Stable. We also accept MasterCard, UK Debit MasterCard, Domestic Maestro, Maestro International, Visa, Visa Electron, Solo and JCB.
3. Balance outstanding: The full balance of the total holiday cost is payable not later than six weeks before the arrival date and if not paid we reserve the right to cancel the holiday booking, in which case the deposit will be forfeit.
4. Cancellation: Please advise us as soon as possible if you have to cancel your booking. The following charges apply:
   Up to 6 weeks before arrival: 30% deposit only
   Less than 6 weeks before arrival: 100%
   We will do our best to re-let The Old Stable and, if successful, your liability for the balance of rental will cease. If we have not been successful in re-letting the accommodation by the balance due date, you remain liable for the full cost of the holiday and must pay the balance in the normal way. If we re-let the property after the balance has been paid we will refund you the same. Please consider taking out holiday insurance.
5. Booking alterations by ourselves: If, for reasons beyond our control, we have to cancel or alter arrangements, we will advise you as soon as possible and return any monies paid whereupon our liability will cease.
6. Damage or loss: You are responsible for leaving the accommodation in good order and in a clean condition. You undertake to pay for any damage or loss incurred during occupation or any extra cleaning costs incurred. We reserve the right to repossess the property if excessive damage has been caused.
7. Numbers in party/suitability/eligibility: The number of persons occupying The Old Stable must not exceed two persons (no children under 12 years of age). Only those persons registered at the time of booking may stay at the property unless by prior arrangement. We reserve the right to refuse any booking which, in our opinion, is unsuitable for our cottage. Guests may not be entertained without our permission. The person making the booking must be over 18 years of age.
8. Dog: One dog over 12 months of age is allowed with our prior permission at an extra charge of £4.00 per night. Please observe the following rules:
   a. Your dog must be under strict control at all times while on the property and you should not assume that the garden is ‘escape-proof’.
   b. Any fouling in the cottage garden must be cleared up without delay.
   c. You must bring the dog's bed or basket for him/her to sleep in.
   d. Your dog may not be left alone in the property.
   e. Your dog may not lie on beds or chairs, and hair must be well cleared up before departing.
   f. Your dog must not be exercised in the grounds of Crockerton House although if your dog is on a lead, you may gain access to the outside via the driveway. 
9. Disability: Please let us know at the time of booking if you have a disability as this may affect the suitability of the property.
10. Property description: While we make every effort to ensure that property description is accurate, we cannot be held responsible for discrepancies, which can occur as a result of changes made e.g. after publication of the website. Nor can we be held responsible for discrepancies resulting from events, which are beyond our control. 
11. Liability: Whilst we make every effort to ensure that the website description is accurate and the property meets its required standards, we cannot accept responsibility for any alterations made to the property or its amenities which are beyond our reasonable control. Nor can we accept responsibility for any injury, sickness, loss, damage, additional expense or inconvenience, directly or indirectly caused by or arising out of the use or condition of the property and its appearances, plumbing, electrical or otherwise, exceptional weather conditions or owner's negligence. Further, no responsibility is accepted for inconvenience or significant nuisance occurring locally, which is outside our control or for the personal belongings, car and its contents of the hirer or any member of the party during the holiday.
12. Complaints: If the hirer considers that he/she has cause for complaint, the matter must be taken up as soon as possible with ourselves. If satisfaction cannot be obtained the hirer must then report the matter to ourselves, so that an investigation can be carried out and corrective action be taken, if required. If we consider the complaint to be valid then alternative accommodation will be offered or a refund of monies paid. No liability shall arise beyond a refund of monies paid. Under no circumstances will we entertain claims for compensation lodged by the hirer upon departure or after return home when it is no longer possible to investigate the complaint effectively or take corrective action. 
13. Checkin and checkout: Check-in is to Crockerton House between 4 and 6.30pm unless otherwise agreed, and we will escort you to The Old Stable. Latest checkout is 10am.
14. No smoking: The Old Stable is strictly non-smoking. 
15. Right of entry: We reserve the right if necessary to enter the property to effect maintenance or resolve any problem.
16. Woodburner: Only wood must be used in the woodburner and an initial supply of logs is provided. Logs, kindling and firelighters are available from the BP garage in Longbridge Deverill and Longleat Forestry.
17. Access: to The Old Stable is via the front gates and drive of Crockerton House. Please ensure the front gates are left open or closed as you find them. The owners’ dog has access to the garden of Crockerton House and it is very important that he does not get out.
18. Garden: The fenced garden to the rear of The Old Stable is for the private use of the hirer and the exterior must be left clear at all times. The gardens of Crockerton House are for the use of the owners and bed and breakfast guests only.
19. Car parking: One parking space is allocated next to The Old Stable and cars are parked at owner’s risk.
20. Dustbins: Refuse must be bagged and placed in the dustbins. Please separate bottles and paper for recycling.